Yaha aapki website adornstar.com ke liye bilkul isi structured aur legally clear format par aadharit Return & Refund Policy ka draft hai.
Aapke catalog mein Lingerie, Babydoll, Bra, Briefs aur Stockings jaise intimate wear items hain, isliye Hygiene Policy (Clause 1) ko bohot clear aur explicit kar diya gaya hai taaki baad mein koi confusion na ho. Outerwear (Dress, Co-ord, Trouser, etc.) par return/exchange smoothly chalega.
At Adorn Star, we strive to ensure that you are completely satisfied with your purchase. This Return & Refund Policy explains the process for returns, exchanges, and refunds when shopping on our website.
Products must be returned or an exchange request must be raised within 7 days from the date of delivery.
Items must be unused, unwashed, unstained, and in their original packaging with all tags, labels, and hygiene seals intact.
Only products purchased directly from www.adornstar.com are eligible for returns or exchanges.
⚠️ IMPORTANT HYGIENE NOTE: Due to health and hygiene standards, intimate wear categories including Lingerie Sets, Babydoll Dresses, Bras, Briefs, and Stockings are strictly non-returnable and non-exchangeable once delivered. Returns or exchanges are only applicable to outerwear categories such as Dresses, Jumpsuits, Tops, Co-Ord Sets, and Trousers, or in the case of a manufacturing defect verified by an unboxing video.
Customers are strongly advised to record a clear, uncut unboxing video at the time of opening the package, starting from the sealed condition of the parcel.
The unboxing video acts as structural proof in case of damaged, defective, missing, or incorrect products (especially for intimate wear items that cannot be returned otherwise).
Requests related to transit damage, wrong product delivery, or missing items will not be accepted without a valid unboxing video.
Please ensure the video is continuous (no pauses/cuts), clearly shows the shipping label with the tracking ID, the fully sealed package, and the actual product being pulled out.
To initiate a return or exchange for eligible apparel, please contact our customer support team with your order number, product details, and the clear reason for the request:
📩 Email: support@adornstar.com
🌐 Website: www.adornstar.com
Once your return request is reviewed and approved by our team, reverse pickup and shipping instructions will be shared with you.
Customers are responsible for the safe and secure packaging of the product to prevent damage during transit.
Products must be handed over using the authorized courier method specified by Adorn Star.
Refunds are processed within 7–10 business days after the returned product reaches our warehouse and passes our strict quality inspection. Delays due to bank processing or public holidays may occur.
Refunds are issued directly to the original payment method used during checkout.
Shipping charges, if any, are non-refundable unless the return is due to our internal error or a confirmed defective product.
All garment exchanges are subject to stock and product availability.
If the requested size or style is unavailable, a standard refund or store credit may be issued instead.
Any price difference during an exchange will be billed to the customer or refunded accordingly.
If an exchange is requested due to size issues, color preference, fabric feel, or personal choice, a ₹99 exchange handling fee will be applicable to cover reverse logistics costs.
If the exchange is required due to an error from Adorn Star (e.g., receiving the wrong size, wrong color, or incorrect product), the exchange will be processed free of cost, including pickup and re-delivery.
Exchanges are allowed only once per order for eligible products.
If you receive an item that is physically damaged, defective, or incorrect, please notify us within 48 hours of delivery along with your unboxing video. We will arrange a replacement or issue a full refund immediately after internal verification.
Some orders include automated bundle discounts based on the number of items purchased (e.g., combo discounts). If any eligible item is returned from such an order:
The discount will be recalculated based on the items you choose to retain.
The refund amount will reflect the updated total minus the adjusted discount.
Partial returns are permitted, and refunds are calculated proportionately.
Discounts applied during clearance sales, flash promotions, or specific coupon events are final. Refunds for such items will be processed strictly based on the actual net amount paid at checkout, and promotional benefits will not be reinstated or transferred.
Customers must ensure returned outerwear is properly packed and protected. Items received damaged due to poor packaging or signs of trial/misuse during inspection may be rejected or qualify for no refund.
If you are not satisfied with the resolution provided by our general customer support, you may escalate your concern to our dedicated officer:
📩 Email: grievance@adornstar.com
Resolution timeline: 3–5 business days
Adorn Star reserves the right to update, modify, or change this policy at any time without prior notice. Customers are encouraged to review this page periodically.
All queries will be actively addressed between Monday–Saturday, 10:00 AM – 6:00 PM. Any pending queries raised over weekends or public holidays will be solved on priority the next working day.
By shopping on Adorn Star, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.